73% of Consumers

Say customer experience factors significantly into purchasing decisions2
Sources: 2PWC Report (2020)

92% of Property Managers

Say creating excellence in resident service will be impactful to their success3
Sources: 3Burns Consulting Report (2019)
Before Craftwork Craftwork Group Logo After Craftwork
Before After


  • Leasing Greeter
  • Amenity Manager
  • Personalized Moments
  • Gatekeeper

Convenient Food
+ Beverage

  • Specialty Coffee
  • Grab + Go Snacks
  • Beer + Wine
  • Poolside Delivery


  • Interest Discovery
  • Link-Up Events
  • Meaningful Content
  • Watering Hole

Enhance your RX + Boost NOI

What They're Saying...

“The ability to activate a space for our residents and bring a food and beverage experience with values and a culture that aligns with Camden is very exciting for us.”

Laurie Baker, COO Camden Property Trust

“We are excited to offer the Craftwork convenience and experience to our residents. In a time when residents are looking for connectivity and engagement while still managing through the dramatic changes of the past year, the on-site products and service Craftwork provides and the culture they bring to the communities will set these properties apart from other luxury residences.”

Matt Enzler, Senior Managing Director Trammell Crow Residential

Frequently Asked Questions

What class of multifamily assets does Craftwork partner with?

Craftwork typically integrates into Class A urban high-rise, suburban or mid-rise assets.

What’s the typical building size?

Apartments exceeding 200 units.

Does Craftwork work with new or existing assets?

Craftwork integrates with both new and existing assets.

What is Craftwork’s deal structure?

Hospitality Service Agreement with landlord revenue share.

What is the impact of Craftwork on my building NOI?

Craftwork is cost neutral or positive NOI prior to any impact on retention or rent growth. We typically replace existing expenses, share F&B revenue, and/or charge a hospitality fee directly to residents.

What is the typical cost of the Resident Hospitality Bar implementation?

The typical cost for the full implementation varies between $50K - $115K.

What are the typical operating hours for Craftwork?

Craftwork operates two standard schedules:

  • 12 Hour Day: 7:00 am - 7:00 pm
  • 16 Hour Day: 6:00 am - 10:00 pm

Are you ready to improve your resident experience?

Craftwork can engage at any point of an asset's life cycle from ground-up sites to existing properties.

Complete the form below and we’ll be in touch: